Our Store Policy

Authenticity of Items

We provide detailed product descriptions and images to help you make informed purchasing decisions. Additionally, we may include proof of authenticity, such as certificates of authenticity or original packaging. We comply with all applicable laws and regulations regarding the sale and distribution of authentic goods. We do not knowingly sell counterfeit or infringing products.

The Luxe Era Boutique

Please no food, drinks, or unattended children allowed.

Due to limited space and creating a curated experience for our customers, occupancy is limited to 5 people. If occupancy is full, you may be asked to briefly wait (or shop around Woodstock if you’d like) until customers leave. We encourage you to bring a friend or significant other to accompany you, while you find your next statement piece!

No price tag, no sale.

ONLINE ITEMS: Items located within the boutique are separate from items located on our website. If you would like to try on or see an online item in person — contact us to schedule an appointment at the boutique! Appointments can only be made during walk-in hours and must be made at least 12 hours in advance.

No exchanges, returns, or refunds. All sales are final. Look at our Shipping and Returns tab at the bottom of this page for more information.

User Accounts

Some features of the services may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Privacy Policy

This privacy policy describes how we collect, use, and disclose information when you use our website. We collect information that you provide us directly, such as your name, email address, and other contact information. We use the information we collect to provide and improve our service, communicate with you, and personalize your experience.

We do not use your information for marketing, promotional purposes, or third party services. We may disclose your information in response to legal requests or to protect our rights or interests. We take reasonable measures to protect your information from unauthorized access, use, or disclosure.

Your use of the services is subject to our privacy policy, which governs the collection, use, disclosure of your personal information. By using the services, you consent to the collection and use of your personal information in accordance with our privacy policy.

Payment Methods

We prioritize the security and privacy of our users’ sensitive financial information. As such, we do not store any credit card information on our servers or databases. When making purchases on our platform, users are required to input their credit card information directly into a secure payment gateway. This information is encrypted and transmitted directly to our trusted third-party payment processor for immediate authorization and processing.

Changes to Terms

We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the services after any such changes constitutes your acceptance of the new terms.

Terms of Service

These Terms of Service govern your access to and use of The Luxe Era’s website, products, and services. By accessing or using the services, you agree to be bound by these terms.

Shipping and Returns